Returns & Exchanges
I gladly accept returns
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Privacy
I will not spam you nor give anyone any of your information for any reason whatsoever.
Frequently Asked Questions
When will I receive my refund for a damaged product.
I will happily refund for anything damaged during shipping. However, I must receive pictures of the damage, the box and the wrapping. I will refund you as soon as I receive this in order to file a claim with USPS or Shipsurance.
How much is a custom mermaid?
It depends on the size and the work involved. Custom mermaids start at $50.
I saw an item like this on EBay for less. Can you match the price?
No.
Can you hold an item until I get paid?
No. I have done this before, taken the item out of inventory and then the person never bought. This causes me to have to pay to re-list the item and miss out on other potential sales. Please do not ask me to do this.
Do you ship internationally?
Yes, I do!